AI agents are flooding public services with new requests

AI tools like ChatGPT have led to a surge in public service requests worldwide, with complaints and petitions increasing significantly in countries including the UK, US, Brazil, and Germany. Researcher Chris Schmitz identifies this trend as 'agentic flooding,' noting that AI is enabling more people to file claims and complaints, potentially transforming social services. The growth in filings has not slowed, indicating this trend may continue to rise.