Business adoption of AI agents tripled this year - as measurable ROI emerges

Salesforce's 2026 Agentic Enterprise Index reveals that the average number of AI agents deployed per organization nearly tripled from 5 to 13 between early 2025 and April 2026, with creation time halving. Employee trust and use of AI agents have surged, especially in consumer-facing industries, while regulated sectors adopt more sophisticated agents at a slower pace.