Nintendo's latest sale is 'made possible' by the tariff refunds it's hoarding40m ago Instagram now lets you add tagged photos to your profile grid41m ago Meta Announces Muse AI Agent for Personal Tasks and Organization41m ago AI agents are flooding public services with new requests47m ago Apple’s first foldable is the iPhone Duo, and it costs $1,99947m ago An Anthropic researcher just quit, saying OpenAI and Anthropic are 'gambling with our lives'49m ago Anthropic Is Building a Huge Surveillance System to Spy on Anti-AI Activists and Predict Their Activities58m ago Antioch raises $32m to test robots in simulation before they touch hardware1h ago OpenAI’s Bubeck denies trying to cut Anthropic mathematician from credit1h ago 10 of the scariest AI villains in movie history1h ago Maven Robotics wants to steal your robot deployment deal1h ago Agent Security Is Not AI Governance: Why Conflating The Two Is A Risk Enterprises Can't Afford1h ago Positron Valued at $5 Billion in New Funding as Demand for AI Chips Surges2h ago 7 Steps to Become a Forward Deployed Engineer in 20262h ago

Nintendo's latest sale is 'made possible' by the tariff refunds it's hoarding40m ago Instagram now lets you add tagged photos to your profile grid41m ago Meta Announces Muse AI Agent for Personal Tasks and Organization41m ago AI agents are flooding public services with new requests47m ago Apple’s first foldable is the iPhone Duo, and it costs $1,99947m ago An Anthropic researcher just quit, saying OpenAI and Anthropic are 'gambling with our lives'49m ago Anthropic Is Building a Huge Surveillance System to Spy on Anti-AI Activists and Predict Their Activities58m ago Antioch raises $32m to test robots in simulation before they touch hardware1h ago OpenAI’s Bubeck denies trying to cut Anthropic mathematician from credit1h ago 10 of the scariest AI villains in movie history1h ago Maven Robotics wants to steal your robot deployment deal1h ago Agent Security Is Not AI Governance: Why Conflating The Two Is A Risk Enterprises Can't Afford1h ago Positron Valued at $5 Billion in New Funding as Demand for AI Chips Surges2h ago 7 Steps to Become a Forward Deployed Engineer in 20262h ago

Public Sector AI Research2 min reading time

Force uses AI to cut wait times on 101 calls

BBCPublished 22 days ago

South Yorkshire Police implemented an AI-powered call triage system on its 101 non-emergency line to reduce wait times by filtering out misdirected and nuisance calls. The AI redirects non-police issues to appropriate agencies before callers enter the queue, improving efficiency.

#call-center-automation #home-office #national-police-chiefs-council #natural-language-processing #public-safety-communication #sarah-jones #south-yorkshire-police #vodafone

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