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Nintendo's latest sale is 'made possible' by the tariff refunds it's hoarding31m ago Meta Announces Muse AI Agent for Personal Tasks and Organization32m ago Instagram now lets you add tagged photos to your profile grid32m ago AI agents are flooding public services with new requests39m ago Apple’s first foldable is the iPhone Duo, and it costs $1,99939m ago An Anthropic researcher just quit, saying OpenAI and Anthropic are 'gambling with our lives'41m ago Anthropic Is Building a Huge Surveillance System to Spy on Anti-AI Activists and Predict Their Activities49m ago Antioch raises $32m to test robots in simulation before they touch hardware57m ago OpenAI’s Bubeck denies trying to cut Anthropic mathematician from credit1h ago 10 of the scariest AI villains in movie history1h ago Maven Robotics wants to steal your robot deployment deal1h ago Agent Security Is Not AI Governance: Why Conflating The Two Is A Risk Enterprises Can't Afford1h ago Positron Valued at $5 Billion in New Funding as Demand for AI Chips Surges1h ago 7 Steps to Become a Forward Deployed Engineer in 20262h ago

Business & Enterprise AI Research3 min reading time

Verizon cuts 3,000 retail jobs as AI replaces customer service and stores move to franchises

The Next WebPublished Jul 16, 2026

Verizon is cutting about 3,000 retail jobs and transferring 274 corporate stores to independent owners as part of cost-saving measures under CEO Dan Schulman. The company expects AI to replace many customer service roles, aiming to reduce operating expenses by $5 billion by 2026.

#customer-service #dan-schulman #retail-jobs #verizon

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